Drying Process

Contact our Emergency Water Damage Assistance line

• Flood Help offers an Emergency assistance line operated by IICRC water restoration Technician.
• Our assistance line will organise for a technician to arrive at your property in no time.
• The phone line offers invaluable advice on how to minimise property damage until your technician arrives.
• Please visit our helpful tips for quick advice.

Inspection & Assessment of Damage

• The Flood Help technician will evaluate the damage sustained to your property.
• If required assist with finding the water source & help stop the flow.
• They will classify the water damage according to IICRC standards.
• Class 1 - “Clean Water” poses no substantial harm to people.
• Class 2 - “Grey Water” Potentially carrying a significant degree of either chemical or biological contamination & likely to cause illness in humans.
• Class 3 - “Black water” Grossly unsanitary or contaminated.
• Assist move any items of personal property or furniture at risk of damage from water exposure.

Extraction or the removal of water

• The technician will begin removing the majority of the water from the property using specialist equipment such as high powered vacuums and water pumps.
• By removing the water, you substantially reduce drying times and minimise the risk of mould growth and secondary water damage.
• The technician will record measurements of structural materials to determine when the property has reached its dry point.

Drying and Dehumidification

• To create the best drying environment the technician will manipulate the temperature and relative humidity of the room.
• The technician may install equipment to remove water retained by carpet and other building materials. Including;
• Dehumidifiers – Remove humidity and create heat. (Its simple heat dries stuff).
• Carpet blowers – Allow carpet to be floated and ultimately speed up evaporation.
• Air scrubbers – Remove airborne contaminates from the air.
• Throughout the drying period the technician will measure the water content of materials and may even readjust the drying environment until complete.

Cleaning and Sanitising

• Once Flood Help has dried your property we will begin cleaning and sanitising.
• This may include steam cleaning carpets, dry cleaning, cleaning upholstery, treating mould growth and cleaning other personal items.
• Depending on the situation Antimicrobial and antibacterial treatments.
• To remove unpleasant odours we may use deodorants, air scrubbers and fogging equipment.

Customer satisfaction

We understand the process is a pain and we feel for you.

So we offer

• Guidance through the whole process including project management, monitoring and assistance with claims.
• We always endeavour to get the quickest possible drying times.
• We offer 100% Guarantee that work will be covered by your insurance company.
• Flood Help will assist with your claim by offering great advice and submit reports to your insurance company for quick reimbursements.